Why Us ?

Why Us ?

1 Our client approach
Our key strength is our ability to understand our clients’ businesses. It is ultimately in our understanding of what our clients want or are aiming to achieve that will allow us to deliver maximum value. The wider our understanding, the more angles we can view resulting in focused and relevant advice. Above all, we recognize that each client has differing needs; our deliverables always reflect the uniqueness of our clients’ businesses.

Whilst many clients know what they require, others come to us with a complex series of issues seeking solutions that require creative, fresh or “out-of-the-box thinking”. We seek to find best-practice solutions for our clients, and aim to provide a consistency in high quality advice throughout all areas and service lines within the Group.

By working together with our clients, we are able to use all our combined conviction, experience and knowledge to develop solutions and implement the required course of action.

Our client relationships are built on trust and value. In delivering effective results, we balance the client’s short-term needs with their long-term objectives. We recognize our responsibility to ensure that we implement the correct strategy through from beginning to end, whilst maintaining a clearly defined role in the leadership of the project and working with the client’s management team to ensure success.

We work directly with clients and with our members and correspondents to support them in working with their own clients. Equally, our members and correspondents support us, in some cases directly and in others indirectly, in serving our clients. Our emphasis and approach is to combine our expertise with that of our trusted members and correspondents, each of whom are of high professional reputation and can assist us with their relevant knowledge of doing business in the region and particularly in their jurisdictions.

2 our client experience
Improving customer service and the customer experience in logistics are top priorities in today’s supply chain. Like all forms of communication, there are differences in how teams interact with customers to achieve those goals. Regardless, it is important for shippers and all other professionals in the supply chain to take vital steps to hear the concerns of business-to-business customers

Clearly Communicate
Be Consistent in Quoting, Booking, and Execution of Shipments
Leverage Automation in Back-Office Workflows to Reduce Delays
Use Chatbots to Interact Without Sacrificing Quality of the Customer Experience in Logistics
Streamline Document Management With Integrated Systems
Improve the Experiences of Your Customers by Putting the Right Systems and Processes in Place

3. Our quality
Getting the best value from your cargo business data
Empower decision-makers with visual and analysis capability
Actionable insights
Controllable responsibility
Root cause
The right information, to the right user, at the right time

4. Our step by step guide

a. Check restrictions
Not all cargo is equal. Some restrictions and prohibitions may apply for safety and other reasons. It’s best to check these before going any further.


b. Select product and service
Determine which product and services is best going to suit based on the features which are important to you.

c. Make booking
For you to be assured your cargo will travel, you will need to book space on our aircraft in advance.

d. Prepare cargo and paperwork
You are responsible for the preparation of your cargo in a manner suited to air travel. Please view our container guideline. This means having all cargo:

Labelled with consignee address, piece count and AWB number (preferably bar coded)
Packaged appropriately for travel by air
Paperwork (AWB, declarations, certificates etc.) presented at the same time as the cargo is presented

e. Complete Air Waybill

The Air Waybill (AWB) is a document required to ship cargo internationally and is completed on behalf of the shipper usually by a Freight Forwarder, an Air New Zealand Cargo office, or an agent appointed by us for the purposes of:

Documentary evidence of the Contract of Carriage
Proof of receipt of the goods for shipment
Freight bill
Guide for handling, dispatching and delivering the consignment

f. Drop cargo

Once your physical cargo and paperwork has been prepared, it’s ready to take to the location

Please be aware that published cargo drop-off times will determine when your cargo can be accepted for carriage.

g. Track cargo
Monitor the progress of your cargo from collection to delivery via our online tracking function.

  • h. Collect cargo
    The last part of the cargo journey is the collection at destination. How quickly you can retrieve it will be determined by the product and service it travelled under.
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